Human Issues in Call Centers and BPO Industry- A Report Introduction The purpose of writing this paper is to address, the Human Issues in Call-Centers. I am of the opinion that this paper will be use to HR-Heads of Various Call-centers, CEO's and Center-Heads

Hello Everyone!I would like to ask HR professionals & other experienced members, for their opinion and advice regarding HR in BPO industry.I have completed my MBA with HR specialization & the number of openings for freshers in our college our quite limited. Now ...

Dear FriendsI am in urgent need of HR policies in BPO Industry.for my MBA projectSpecifically I need HR policies of domestic call centers in india.other suggetions are welcomeNeed info onInduction, file management ( eg any software used )Salary structure, min sa...

Hello everyone, there are very few rural BPOs in India as its a concept still developing. As per the conventions there should be minimal attrition in these BPOs but then they do have it. so lets discuss as to what could be the reasons for the attrition and how s...

Dear All,Here is a PPT on "Ethics in BPO Industry". Thought to share with u all. Give ur comments.RegardsAmrit______________________________Unlearn to Learn!

Folks, I want to know the challanges of HR Management in BPO industry.Experts please express your comment on this .What are the toughest challanges you have faced so far and specilly at nigh shift jobs (IT/ITES professions).

I ndia's BPO story continues to bring cheer despite the economic slowdown. And Genpact is the leader of the pack in the Indian BPO space.According to Nasscom, the Indian IT-BPO industry (including domestic market) recorded an overall growth of 28 per cent (cu

Sir,i have worked for a domestic call center for more than 2 and half years.the problem the me is that i left the company wth out the releving letterin my hands and now wth my exp i have attend interviews and got selectedhowever the set back is i dont have the r...

Dear Seniors,I am Nisha Balasubramanian working as an Senior Officer HR. As the financial year is beginning, my bosses want me to device a salary structure keeping the current budget in mind. We are in BPO industry (Medical Transcription) in Bombay and in the pa...

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